The Centre issues a study on "The problems and obstacles facing citizens while receiving the services of the interior directorates"

The Palestinian Center for Democracy and Conflict Resolution, in cooperation with the Palestinian Ministry of Interior, has issued a study on "The problems and obstacles facing citizens while receiving the services of the interior directorates in relation to passports and civil status". This study comes within the programme for strengthening the capacities of the Palestinian Authority and with funding from the United States Agency for International Development. This study was carried out targeting 4 of the West Bank governorates, namely: Nablus governorate, Hebron governorate, Tulkarm governorate and Bethlehem governorate. The poll's results for this study showed the following: 24% of the sample said their transaction at the interior offices was to issue a new identity card. 21.6% of the sample were there to obtain a replacement identity card for a lost or damaged one. 10% of the sample were there to add a wife or a newborn. 2.6% of the sample were there to obtain a death certificate. 12% were there to obtain a new passport. 12.2% were there to renew an old passport. 3.2% were there to obtain a certificate of good conduct. 4% of the sample said their purpose in coming to the interior offices was to complete a transaction other than those mentioned. The poll's results also showed that 33.5% of the sample feel satisfied with the size of the waiting hall for visitors. 54.5% of the sample expressed satisfaction with the way the interior staff receive visitors. 47.5% of the sample are highly satisfied with the speed of the staff in completing transactions. 53.5% of the sample feel satisfied with the cooperation of the interior office staff with visitors. 29.1% of the sample are highly satisfied with the number of staff at the interior offices relative to the number of visitors. 41.7% of the sample confirmed that the interior staff asked them to come another day to complete their transactions. 66.4% of the sample believe that the Israeli side is an obstacle to completing transactions at the interior offices.